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      Contact information


      Customer Service - Home (Other)
      Monday - Friday 7 a.m. to 7 p.m. EST
      Email us

      855.637.6513

      Customer Service - Home (Orlando)
      Monday - Friday 7 a.m. to 7 p.m. EST
      Email us

      407.629.1010

      Customer Service - Home (Pinellas)
      Monday - Friday 7 a.m. to 7 p.m. EST
      Email us

      727.443.2641

      Customer Service - Business
      Monday - Friday 7 a.m. to 7 p.m. EST
      Email us

      877.372.8477

      Hearing or Speech Impaired

      711 (TTY or TDD Relay Service) 
      Report Energy Theft  800.700.8744
      Report Copper Theft  800.700.8744
      Media Contacts  800.559.3853 
      Investor Relations  800.488.3853 
      Report Fraud & Scams  800.700.8744 
      Report Environmental Concern  855.355.7042 
      Grid Strengthening  800.729.3401 






      Mailing addresses

      Mail Payments:
      Duke Energy 
      P.O. Box 1004
      Charlotte, NC 28201-1004

      Overnight or Express Mail:
      Duke Energy 
      10101 Claude Freeman Dr. 225N
      Charlotte, NC 28262

      General Correspondence:
      Duke Energy
      P.O. Box 14042
      St. Petersburg, FL 33733

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